List of procedures with optional eTracking

This page was last modified on 01-02-2017

eTracking is a feature which enables users to monitor the administrative processing of a form sent by post to a public administration. This is made possible by an eTracking number which will be automatically generated and associated with the administrative procedure.

This new feature which aims to improve the transparency of the processing of applications is currently being implemented. It will be extended to an increasing number of administrative procedures over time.

eTracking is optional. The eTracking procedure can be selected at the time of downloading the form.

The detailed procedure to activate the eTracking feature is described at the bottom of the page.

Administrative procedures with eTracking

Procedures on the Citizens Portal "Portail Citoyens"

  • Demander l'aide étatique au financement d'une garantie locative

    Persons who wish to rent accommodation but who do not have the necessary means to finance the rental deposit (a guarantee of solvency or surety required by the lessor), can apply for financial aid to finance the deposit required.

  • Demander une subvention de loyer

    The rent subsidy granted by the Ministry of Housing aims to help low-income families access a rented and decent accommodation.

  • Demander le remboursement de la TVA ou l'application directe du taux super-réduit
    The construction and restoration work of dwellings may be subject to a reduced VAT rate of 3 %, provided it is a main residence, by either directly applying a super-reduced rate, or by reimbursing the difference between the normal VAT rate and the reduced rate.
  • Staying and/or working in Luxembourg for more than 3 months as an EU citizen
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a foreigner who wishes to come to Luxembourg.
  • Staying for less than 90 days for third-country nationals
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Conditions of residence in Luxembourg for private reasons for third-country nationals
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Application for an authorisation to stay for exceptional reasons: schooling for at least 4 years in Luxembourg
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Luxembourg entry visa
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Légaliser des actes luxembourgeois destinés à l’étranger

    The legalisation office is responsible for certifying the signatures from public Luxembourg authorities on documents destined to public authorities in foreign countries.

  • Commission des pensions

    The pensions commission is called upon namely in situations where the state of health of the civil servant impacts the granting, the modification or the withdrawal of a pension as well as in cases of an internal or external redeployment of the State worker.

Procedures on the Business Portal

  • Staying and/or working in Luxembourg for more than 3 months as an EU citizen
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a foreigner who wishes to come to Luxembourg.
  • Staying for less than 90 days for third-country nationals
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Carrying out a salaried activity on an ancillary basis as a holder of a residence permit for private reasons
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.
  • Luxembourg Entry Visa
    Currently, only the form "formal obligation of financial support" is available with eTracking. By this commitment, a person commits to financially cover for all the costs regarding the stay, medical expenses and return costs to the country of origin of a third-country national who wishes to come to Luxembourg.

How to proceed

All forms and applications available with eTracking are shown with a specific icon.

  1. When the user has clicked on the form concerned, he/she is invited to complete a CAPTCHA. This first step is necessary to ensure that a human is attempting to access the application and not a computer.
  2. The user then chooses whether he/she wants to be informed about the advancement of the procedure by email and/or by SMS. Depending on the choice, the user must enter his/her valid email address and/or mobile phone number.
  3. The system will then generate an eTracking number.
  4. The user must print out the eTracking sheet with the eTracking number and is then requested to download the form which is to be sent to the administration.
  5. The completed form and eTracking sheet have to be sent by post, in the same envelope, to the administration concerned.