In an effort to improve our services, please be advised that MyGuichet will be unavailable on Friday 26 August 2016 from 12.00 to 14.00 for maintenance reasons.
Thank you for your understanding.
MyGuichet is a secure interactive platform on guichet.lu. It allows administrative formalities to be carried out online with the competent administration in a safe and secure manner via a LuxTrust certificate.
The user completes his form online, signs it electronically, attaches the supporting documents and submits it via MyGuichet.
To benefit from all the features of MyGuichet, be sure to use the browsers Firefox version 32bit, Chrome versions prior to version 45 and Internet Explorer versions 8-11, because of the deactivation of the Java plugin in recent versions of some browsers.The Java plugin is required to authenticate to the MyGuichet platform.
Users of Windows 10 and Mac OS X 10.11 El Capitan, please refer to the following page: Windows 10: https://www.luxtrust.lu/en/article/697.
Users of Mac OS X 10.11 El Capitan must download the latest version of the Gemalto middleware on luxtrust.
MyGuichet addresses both citizens and businesses.
In order to carry out an administrative procedure online via MyGuichet, you must first meet several conditions:
Whenever you carry out an administrative procedure/formality via MyGuichet, the safety of your data is crucial.
The products from LuxTrust S.A. enable the safe authentication of users.
By using a LuxTrust product, you will have:
- a signature certificate, enabling you to electronically sign your documents and online transactions with the guarantee that your legal electronic signature has the same legal value as a handwritten signature;
- an authentication certificate, enabling you to easily connect to various state and private online applications which use LuxTrust services, with a maximum level of security. The connection authenticates your identity to the correspondent and guarantees that it is not someone else who is attempting to use your identity.
For any questions concerning electronic certificates, please refer to the LuxTrust website or contact the LuxTrust support centre directly:
Tel. helpdesk: + 352 24 550 550
E-mail helpdesk: email@example.com
Monday-Friday from 8.00 to 18.00.
There are 2 ways to carry out an electronic procedure:
- online via MyGuichet: you can complete a form online on MyGuichet, sign it and submit it to the competent administration via the MyGuichet platform;
- offline via MyGuichet: you can download and complete a form from guichet.lu on your computer, then go online on MyGuichet to sign it electronically and submit it via the platform.
MyGuichet allows the user to:
- collect in a dedicated secure eSpace all completed forms, supporting documents and personal data which may be reused for another administrative procedure;
- exchange personal data with the competent administration in a safe and secure manner by using the forms. Personal data saved in the private or business eSpace is accessible to the holder only and is used to prefill the forms started online;
- have a global overview of all procedures on a dashboard which indicates their level of progress;
- interact with the administration through a messaging tool (for the time being, this feature is limited to certain procedures only);
- manage the rights of the co-workers in the business eSpace: in order to suit the specific needs of a business and improve teamwork, it is possible for several co-workers to access the same business eSpace.