European Consumer Centre

This page was last modified on 10-03-2017

The European Consumer Centre Luxembourg (CEC Luxembourg) GIE is part of a network with 30 European Consumer Centres in the European Union as well as in Island and Norway (European Consumer Centre Network – ECC-Net).

The European Consumer Centre Luxembourg primarily fulfils the following tasks:

  • inform consumers about European consumer law and European policies on consumption through conferences, information sessions, brochures, etc.;
  • advise consumers in cross border consumer disputes;
  • assist consumers in their cross border consumer disputes with a company registered in another EU Member State;
  • the CEC has been appointed as the contact point for consumers interested in receiving information about services they want to use in another EU Member State.

CEC Luxembourg handles cross-border disputes between consumers and professionals and informs the consumer about their rights and obligations (conferences, information sessions, brochures, information stands on fairs, the sessions: midis des consommateurs in the Maison de l'Europe, etc.).  It aims to reach amicable solutions for the disputes between the consumer and the professional but does not have the authority to initiate legal proceedings.

The CEC Luxembourg benefits from financial support from the European Commission, the Luxembourg State (ministry of the Economy) as well as from the Union luxembourgeoise des Consommateurs (ULC - Luxembourg Consumer Association).

The mandate given to the EIG (Economic Interest Grouping = Groupement d’Intérêt Economique - GIE)  to operate as CEC Luxembourg is regularly renewed and has just been extended for the next 4 years, ie for the period from 2018 to 2021 by the Ministry of Economy, responsible for the CEC Luxembourg. This designation procedure meets the eligibility criteria requested by the European Commission and guarantees the required transparency.

European Consumer Centre
2A, rue Kalchesbrück
L-1852 Luxembourg
Luxembourg

Phone: (+352) 26 84 64-1
Fax: (+352) 26 84 57 61
Monday, Tuesday, Thursday and Friday from 09.00 to 16.00 / Wednesday from 09.00 to 13.00