The House of Entrepreneurship – One-Stop Shop is a point of single contact which welcomes and provides support to businesses and project owners who are confronted with questions on any aspect of business life.
The House of Entrepreneurship – One-Stop Shop is open Monday to Friday from 08.30 - 18.00.
In order to meet clients in the best possible conditions, businesses and entrepreneurs are asked to make an appointment in advance.
The House of Entrepreneurship - One-Stop Shop is aimed at those who wish to become self-employed, as well as at businesses who are already up and running.
Special attention is given to:
- entrepreneurs who wish to carry out their project, from building the dossier to the follow-up on the business permit application;
- and to businesses that are already established and need assistance with various administrative formalities.
The services of the House of Entrepreneurship – One-Stop Shop are free.
It is not necessary to be affiliated with the Chamber of Commerce to benefit from their services.
Assistance - from the project to business start-up
The support offered by the House of Entrepreneurship – One-Stop Shop as well as the hands-on experience of its advisors guarantee a swift and optimal processing of formalities.
The House of Entrepreneurship – One-Stop Shop supports entrepreneurs in particular with the formalities concerning:
- the definition of a business project;
- the preparation and submission of the business permit application;
- the registration with the Trade and Companies Register (Registre du Commerce et des Sociétés - RCS);
- the delivery of European certificates (attestations issued by the Chamber of Commerce which justify business activities carried out in Luxembourg in all of the European Union, etc.)
Assistance - day-to-day management of the business
The House of Entrepreneurship – One-Stop Shop advises and assists businesses individually on legal and financial matters. Its services include:
- advice and assistance on the authorisation of establishment, public grants and financing and direct and indirect tax;
- advice and assistance on disposing of a business ('the business exchange', bourse d'entreprises);
- provision of numerous sources of information;
- provision of sureties (Mutualité de cautionnement et d'aide au commerçants - MCAC);
- advice on debt recovery (Mutualité d'assistance au commerçants).
Moreover, the team of the House of Entrepreneurship – One-Stop Shop can provide useful information and advice on commercial, social and legal matters.
They are highly competent in matters of:
- authorisation of establishment;
- labour law (employment contracts, dismissal procedures, work hours, leave, occupational health and safety, etc.);
- civil law (contracts, commercial lease, etc.);
- commercial law (bankruptcy, commercial obligations, etc.);
- company law;
- tax law (direct tax and VAT);
- unfair competition (sales promotions, clearance sales, advertising, etc.);
- social security;
- intellectual property;
- public tenders, etc.
Assistance - exports and commercial exchange
The House of Entrepreneurship – One-Stop Shop is also a first rate partner in all matters concerning exports, tracking and securing of commercial exchanges. It is responsible for:
- the delivery of certificates of origin: export activities require that the origin of a product has to be justified by a certificate of origin, a document that accompanies the merchandise. In Luxembourg, the House of Entrepreneurship – One-Stop Shop authenticates the certificates of origin for businesses;
- the legalisation of documents; the Chamber of Commerce has the authority to certify for the company that the signature on the document is a valid and duly authorised signature; the company signature is registered at the Chamber of Commerce via the 'signature registry';
- the delivery of ATA carnets (merchandise passport) to pass through customs for temporary exports; for temporary export operations, the merchandise remains the property of the shipper and is destined to return, in the same condition, to the country of departure without paying customs fees and duties in the country of temporary admission. The ATA carnet is a merchandise passport used to simplify customs operations and to reduce costs;
- the delivery of Luxtrust digital certificates: in order to maximise the opportunities for electronic commerce from the standpoint of effectiveness and efficiency, it is vital to ensure the confidentiality and authentication of communications. To secure transactions via Internet/Intranet, the Chamber of Commerce delivers 'digital certificates' used to verify the identity of a person or a business in the context of electronic transactions and to preserve the integrity of user data. The digital certificate is used as an electronic identity card to encrypt and sign the information to transmit;
- EAN/GS1 barcodes: consumers and logistics operators benefit from 'GS1 barcodes' to uniquely identify all locations and physical objects, thereby simplifying daily trading operations.