Door to door selling / doorstep selling
Last update
A professional sales representative can visit the home of a consumer and offer goods or services that have not been sollicited by the consumer.
In the event of a doorstep sale (also hawking/peddling), the consumer is granted certain rights which protect them from abuse, namely:
- the right to refuse every type of door to door selling at their home;
- if the consumer accepts door to door selling, they are granted a right of withdrawal of 14 days.
Who is concerned?
Each professional or representative (sales representative, commercial representative, etc.) who act in the name or on behalf of a professional within the framework of a commercial, industrial, craft or liberal activity must comply with the consumer's right to refuse doorstep selling at home or the right of withdrawal of 14 days after the delivery of the merchandise or after the conclusion of a sales contract in the case of a provision of services.
Doorstep selling is allowed outside the consumer's home (e.g. at their place of work or in a shopping mall). However, the consumer retains the right of withdrawal from the contract and is entitled to pre-contractual information, as with any contract entered into outside the business premises of the trader.
How to proceed
Rejection of doorstep selling with the sticker "Colportage non merci" ("No doorstep selling please")
If the consumer places a sticker or any other sign indicating the rejection of doorstep selling at the entrance of their home, the sales representatives are not allowed to offer their goods or services.
Sticker "Colportage non merci!" ("No doorstep selling please")
The consumer can display their refusal of doorstep selling in their home by placing a sticker or any other distinctive sign:
- on their front door or next to it; or
- at the entrance to their apartment; or
- at the main entrance to the apartment building, e.g. on the doorbell or postbox.
The consumer can choose type and wording of the refusal. The refusal must be clearly stated, e.g.: "Colportage Nee merci", "Pas de colportage", "Non au porte à porte", "Colporteurs et démarcheurs interdits d’accès", "Keine Haustürgeschäfte", etc. (No door to door selling, doorsteep selling - no thank you...).
A free sticker is available at:
- the ULC, the Luxembourg consumer protection association;
- the ECC;
- the communal administrations (check with your commune);
- the Grand Ducal Police.
NB: the sticker "Keng Reklammen! wgl." ("No advertising please") which can often be seen on post boxes only applies to paper ads. It is of no use against doorstep selling.
Penalties for unsolicited doorstep selling
If in spite of a sticker, the sales representative still continues to offer their goods or services, the consumer who signed a contract with the sales representative after all, is allowed to request the following in court:
- the nullity of the signed contract;
- the reimbursement of the sums paid.
Moreover, the professional sales representative is risking (whether the consumer has signed the contract or not):
- a fine of up to EUR 120,000;
- and the confiscation of the goods and their vehicle, even if they are not the owner.
Rejection of doorstep selling without the sticker "Colportage non merci" ("No doorstep selling please")
If the consumer has not placed a sticker or any other sign indicating their rejection of doorstep selling at the entrance of their home, they can still refuse doorstep selling.
Verbal rejection of doorstep selling
If the consumer has not put up any signs indicating his refusal of doorstep selling at the entrance of their home, they can still ask the sales representative to leave and/or no to come back.
In this case, the representative is not allowed to offer the goods or services.
Penalties for unsolicited doorstep selling
If in spite of the consumer's refusal, the sales representative still continues to offer their goods or services, the consumer who signed a contract with the sales representative after all, is allowed to request the following in court:
- the nullity of the signed contract;
- the reimbursement of the sums paid.
Moreover, the professional sales representative is risking (whether the consumer has signed the contract or not) a fine of up to EUR 120,000.
Providing proof
If the consumer has not placed a sticker or any other sign indicating their rejection of doorstep selling, they must prove by any means that they refused the seller's visit, for example by presenting a witness.
If proof cannot be provided, it is recommended to consumers to make use of their right of withdrawal from the a contract within 14 days.
Acceptance of doorstep selling
If the consumer has not placed a sticker or any other sign indicating his rejection of doorstep selling at the entrance to their home and if they accept doorstep selling, the sales representatives can legally offer their goods or services.
Right of withdrawal
A consumer who invites a sales representative to their home and purchases a good or service has an unconditional right of withdrawal of 14 calendar days starting:
- on the day on which the contract is signed, for contracts for the provision of services; or
- or contracts for the delivery of goods.
Before the signature of any contract, the sales representative must:
- inform the consumer about their right of withdrawal;
- and provide them with a special withdrawal form (see "Online services and forms").
If the sales representative has not provided such a form, the right of withdrawal deadline is extended by one year and the sales representative cannot request any damages for a loss of value due to the use of the goods during that time or for services performed.
If the consumer gave their express consent to begin the provision of services, thereby acknowledging that they will lose their right of withdrawal once the contract is executed, they can no longer withdraw from it once the provision of services has been completed.
Right to information
Before the signature of a contract, the sales representative must inform the consumer about:
- the main characteristics of the product or service;
- the total price;
- their identity, address, telephone number and email address, if available, so that the consumer can contact the sales representative if needed;
- the identity of the sales professional for whom they work;
- the delivery date of the goods or service;
- the transport costs;
- the right of withdrawal and the special withdrawal form (see "Online services and forms").
The consumer is entitled to receive this information on paper.
If the consumer does not receive this information, and if said information (or other information that the professional is required to provide) is deemed to be essential, they can request the nullity of the contract in court and the reimbursement of the amounts paid to the professional.
Online services and forms
Who to contact
Luxembourg Consumer Association (ULC)
-
Luxembourg Consumer Association (ULC)
- Address:
- 55, rue des Bruyères L-1274 Howald Luxembourg
- Phone:
- (+352) 49 60 22-1
- Fax:
- (+352) 49 49 57
- Email address:
- info@ulc.lu
- Website:
- http://www.ulc.lu/
Closed ⋅ Opens at 8.00
- Wednesday:
- 8.00 to 12.00
- Thursday:
- 8.00 to 12.00
- Friday:
- 8.00 to 12.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 8.00 to 12.00
- Tuesday:
- 8.00 to 12.00
Legal advice: Monday to Friday from 8.00 to 12.00 without appointment / in the afternoon only with appointment
European Consumer Centre
-
European Consumer Centre
- Address:
- 271, route d'Arlon L-1150 Luxembourg Luxembourg
- Phone:
- (+352) 26 84 64-1
- Fax:
- (+352) 26 84 57 61
- Email address:
- info@cecluxembourg.lu
Closed ⋅ Opens at 9.00
- Wednesday:
- 9.00 to 13.00
- Thursday:
- 9.00 to 16.00
- Friday:
- 9.00 to 16.00
- Saturday:
- Closed
- Sunday:
- Closed
- Monday:
- 9.00 to 16.00
- Tuesday:
- 9.00 to 16.00
Opening hours and telephone reception hours:
Monday to Friday from 09.00 - 16.00, except on Wednesdays (09.00 - 13.00).
Communes (communal administrations)
-
Beaufort
- Address:
- 9, rue de l'Eglise L-6315 Beaufort Luxembourg
- Phone:
- (+352) 83 60 45-1
- Fax:
- (+352) 86 93 88
- Website:
- http://www.beaufort.lu
Monday to Friday: 08.30 - 12.00 and 14.00 - 16.30 (closed on Thursday afternoon) / open until 20.00 on Wednesdays -
Bech
- Address:
- 1, Enneschtgaass L-6230 Bech Luxembourg
- Phone:
- (+352) 79 01 68-1
- Fax:
- (+352) 79 06 74
- Email address:
- bech@pt.lu
- Website:
- http://www.bech.lu
Monday to Friday: 08.00 - 12.00 and 13.00 - 17.00 (closed on Monday afternoons); Thursday: 13.00 - 19.00 (open until 17.00 during school holidays) -
Beckerich
- Address:
- 6, Dikrecherstrooss L-8523 Beckerich Luxembourg
- Phone:
- (+352) 23 62 21-1
- Fax:
- (+352) 23 62 91 62
- Website:
- http://www.beckerich.lu
Monday, Tuesday, Thursday, Friday: 08.30 - 12.00; Wednesday: 08.30 - 12.00 and 14.00 - 17.45 -
Berdorf
- Address:
- 5, rue de Consdorf L-6551 Berdorf Luxembourg
- Phone:
- (+352) 79 01 87-1
- Fax:
- (+352) 79 91 89
- Website:
- http://www.berdorf.lu
Monday to Friday: 08.00 - 12.00; Monday to Wednesday: 14.00 - 16.00; Thursday: 14.00 - 19.00 -
Bertrange
- Address:
-
2, beim Schlass
L-8058
Bertrange
Luxembourg
B.P. 28 L-8005 Bertrange
- Phone:
- (+352) 26 31 2-1
- Fax:
- (+352) 26 31 27 57
- Website:
- http://www.bertrange.lu
Monday to Friday: 08.00 - 12.00 and 13.00 - 16.00 -
Bettembourg
- Address:
-
13, rue du Château
L-3217
Bettembourg
Luxembourg
B.P. 29 L-3201 Bettembourg
- Phone:
- (+352) 51 80 80-1
- Fax:
- (+352) 51 80 80-601
- Website:
- http://www.bettembourg.lu
Monday to Friday: 08.30 - 11.30 and 14.00 - 16.30 / "Biergerzenter" open until 19.00 on Thursdays -
Bettendorf
- Address:
- 1, rue Neuve L-9353 Bettendorf Luxembourg
- Phone:
- (+352) 80 25 92-1
- Fax:
- (+352) 80 92 34
- Website:
- http://www.bettendorf.lu
Monday: 08.00 - 11.30 and 14.00 - 18.45; Tuesday to Friday: 08.00 - 11.30 and 14.00 - 16.30 (closed on Wednesdays) -
Betzdorf
- Address:
-
11, rue du Château
L-6922
Berg
Luxembourg
B.P. 2 L-6901 Roodt/Syre
- Phone:
- (+352) 77 00 49-1
- Fax:
- (+352) 77 00 82
- Website:
- http://www.betzdorf.lu
Lundi à vendredi: 08.00 - 12.00 et 13.30 - 16.30
(bureau de la population et état civil) / Uniquement sur RDV: lundi, mardi, jeudi, vendredi: 16.30 - 17.00; mercredi: 07.00 - 08.00 -
Bissen
- Address:
-
1, rue des Moulins
L-7784
Bissen
Luxembourg
B.P. 25 L-7703 Bissen
- Phone:
- (+352) 83 50 03-21
- Fax:
- (+352) 85 97 63
- Website:
- http://www.bissen.lu
Monday: 08.30 - 11.30 and 13.30 - 18.30 (only population service);
Tuesday to Friday: 08.30 - 11.30 and 13.30 - 16.30 (closed on Thursday morning) -
Biwer
- Address:
- 6, Kiirchestrooss L-6834 Biwer Luxembourg
- Phone:
- (+352) 71 00 08-1
- Fax:
- (+352) 71 90 25
- Website:
- http://www.biwer.lu
Lundi à vendredi: 08.00 - 11.30
(fermé le 1ier mercredi de chaque mois le matin, ouvert le 1ier mercredi de chaque mois l'après-midi de 14.00 - 18.00) -
Boulaide
- Address:
- 3, rue de la Mairie L-9640 Boulaide Luxembourg
- Phone:
- (+352) 99 30 12
- Fax:
- (+352) 99 36 92
- Website:
- http://www.boulaide.lu
Monday, Thursday: 14.00 - 17.00; Tuesday, Wednesday, Friday: 08.30 - 12.00 -
Bourscheid
- Address:
- 1, Schlassweee L-9140 Bourscheid Luxembourg
- Phone:
- (+352) 99 03 57-1
- Fax:
- (+352) 99 03 57-565
- Website:
- http://www.bourscheid.lu
Monday to Friday: 08.00 - 12.00; Monday: 14.00 - 18.00; Tuesday to Friday: 14.00 - 16.00 (except on Wednesdays) -
Bous-Waldbredimus
- Address:
- 20, rue Luxembourg L-5408 Bous Luxembourg
- Phone:
-
(+352) 28 86 04 01
Biergerzenter
- Fax:
- (+352) 28 86 04 109
- Email address:
- info@bouswaldbredimus.lu
- Website:
- http://www.bouswaldbredimus.lu
Other services: please make an appointment during normal office hours -
Clervaux
- Address:
-
Montée du Château
L-9712
Clervaux
Luxembourg
B.P. 35 L-9701 Clervaux
- Phone:
- (+352) 27 800-1
- Fax:
- (+352) 27 800-900
- Website:
- http://www.clervaux.lu
Lundi à vendredi: 08.00 - 11.30; mardi à vendredi: 14.00 - 16.30
mercredi ouvert jusqu'à 19.00 (uniquement bureau de la population, sauf la veille d'un jour férié) -
Colmar-Berg
- Address:
-
5, rue de la Poste
L-7730
Colmar-Berg
Luxembourg
B.P. 10 L-7701 Colmar-Berg
- Phone:
- (+352) 83 55 43-1
- Fax:
- (+352) 83 55 43-225
- Website:
- http://www.colmar-berg.lu
Monday to Thursday: 08.00 - 12.00; Wednesday: 13.00 - 17.00 (closed on Fridays) -
Consdorf
- Address:
- 8, route d'Echternach L-6212 Consdorf Luxembourg
- Phone:
- (+352) 79 00 37-1
- Fax:
- (+352) 79 04 31
- Website:
- http://www.consdorf.lu
Monday to Friday: 08.00 - 12.00 and 14.00 - 16.00; open until 18.00 on Tuesdays -
Contern
- Address:
- 4, Place de la Mairie L-5310 Contern Luxembourg
- Phone:
- (+352) 35 02 61
- Fax:
- (+352) 35 72 36
- Email address:
- marc.miller@contern.lu
- Website:
- http://www.contern.lu
Monday-Friday: 08.15 - 11.30 and 13.30 - 16.30 / or by appointment between 07.00 - 08.15 and 16.30 - 18.30 -
Dalheim
- Address:
- Gemengeplaz L-5680 Dalheim Luxembourg
- Phone:
- (+352) 23 60 53-25
- Fax:
- (+352) 23 60 53-50
- Website:
- http://www.dalheim.lu
Closed Monday and Friday afternoon; appointments can be made for urgent administrative matters. -
Diekirch
- Address:
-
27, avenue de la Gare
L-9233
Diekirch
Luxembourg
B.P. 145 L-9202 Diekirch
- Phone:
- (+352) 80 87 80-1
- Fax:
- (+352) 80 87 80-250
- Website:
- http://www.diekirch.lu
Lundi à vendredi: 08.30 - 11.30 et 14.00 - 16.30 / Bureau de la population et état civil: mercredi jusqu'à 18.00 -
Differdange
- Address:
-
40, avenue Charlotte
L-4530
Differdange
Luxembourg
B.P. 12 L-4501 Differdange
- Phone:
- (+352) 58 77 1-11
- Fax:
- (+352) 58 77 1-1210
- Website:
- http://www.differdange.lu
Monday and Friday: 08.00 - 11.30 and 13.30 - 16.30 / the "Biergeramt" is also open on Saturday morning: 09.00 - 11.00 -
Dippach
- Address:
-
11, rue de l'Eglise
L-4994
Schouweiler
Luxembourg
B.P. 59 L-4901 Bascharage
- Phone:
- (+352) 27 95 25-200
- Fax:
- (+352) 27 95 25-299
- Email address:
- commune@dippach.lu
- Website:
- http://www.dippach.lu
Monday to Friday: 08.00 - 12.00 and 14.00 - 17.00; open until 18.00 on Mondays; Wednesday from 07.30 -
Dudelange
- Address:
-
Place de l'Hôtel de Ville
L-3590
Dudelange
Luxembourg
B.P. 73 L-3401 Dudelange
- Phone:
- (+352) 51 61 21 -1
- Fax:
- (+352) 51 61 21-299
- Website:
- http://www.dudelange.lu
Monday, Tuesday and Friday: 8.00-12.00 and 13.00-17.00; Wednesday: 8.00-12.00 and 13.00-19.00; Thursday: 8.00-17.00 -
Echternach
- Address:
-
2, place du Marché
L-6460
Echternach
Luxembourg
B.P. 22 L-6401 Echternach
- Phone:
- (+352) 72 92 22-1
- Fax:
- (+352) 72 92 22-51
- Website:
- http://www.echternach.lu
Lundi à jeudi: 08.30 -11.30 et 14.00 - 16.30 ; vendredi: 08.30 - 13.00 heures / Bureau de la population et état civil: lundi ouvert jusqu’à 19.00 -
Ell
- Address:
-
27, Haaptstrooss
L-8530
Ell
Luxembourg
B.P. 9 L-8501 Redange/Attert
- Phone:
- (+352) 26 62 38-1
- Fax:
- (+352) 26 62 38-55
- Website:
- http://www.ell.lu
Monday, Wednesday, Friday: 08.15 - 11.45; Thursday: 13.30 - 18.30 -
Erpeldange sur Sûre
- Address:
-
21, Porte des Ardennes
L-9145
Erpeldange-sur-Sûre
Luxembourg
B.P. 39 L-9001 Ettelbruck
- Phone:
- (+352) 81 26 74-1
- Fax:
- (+352) 81 97 08
- Website:
- http://www.erpeldange.lu
Monday: 07.30 - 11.30 and 13.00 - 18.00; Tuesday, Thursday, Friday: 07.30 - 11.30 and 13.00 - 16.30; closed on Wednesday -
Esch sur Alzette
- Address:
-
Place de l'Hôtel de Ville
L-4002
Esch-sur-Alzette
Luxembourg
B.P. 145 L-4002 Esch-sur-Alzette
- Phone:
- (+352) 2754 1
- Fax:
- (+352) 54 35 14 667
- Website:
- http://www.esch.lu
Monday to Friday: 08.00 - 17.00 ("Biergeramt") -
Esch-sur-Sûre
- Address:
- 1, an der Gaass L-9150 Eschdorf Luxembourg
- Phone:
- (+352) 83 91 12-1
- Fax:
- (+352) 83 91 12-25
- Website:
- http://www.esch-sur-sure.lu
Monday to Thursday: 08.00 - 11.30 and 13.00 - 16.30 ; open until 18.30 on Mondays, Friday: 08.00 - 11.30 -
Ettelbruck
- Address:
-
Place de l'Hôtel de Ville
L-9087
Ettelbruck
Luxembourg
B.P. 116 L-9002 Ettelbruck
- Phone:
- (+352) 81 91 81-1
- Fax:
- (+352) 81 91 81-364
- Website:
- http://www.ettelbruck.lu
Monday to Friday: 08.00 - 11.30 and 13.30 - 16.30; open until 18.30 on Wednesdays -
Feulen
- Address:
- 25, route de Bastogne L-9176 Niederfeulen Luxembourg
- Phone:
- (+352) 81 27 47-1
- Fax:
- (+352) 81 79 08
- Website:
- http://www.feulen.lu
Monday, Tuesday, Wednesday and Friday: 08.00 - 12.00 (closed on Thursday morning and Friday afternoon); Monday; 13.00 - 16.00; Wednesday: 13.00-17.00,; Thursday: 13.00 - 18.00 -
Fischbach
- Address:
- 1, rue de l'Eglise L-7430 Fischbach Luxembourg
- Phone:
- (+352) 32 70 84-1
- Fax:
- (+352) 32 70 84-50
- Website:
- http://www.acfischbach.lu
Monday-Friday: 08.30 - 11.30 and 14.00 - 18.00 -
Flaxweiler
- Address:
- 1, rue de Berg L-6926 Flaxweiler Luxembourg
- Phone:
- (+352) 77 02 04-1
- Fax:
- (+352) 77 08 33
- Website:
- http://www.flaxweiler.lu
Monday to Friday: 08.30 - 11.30 and 13.30 - 16.30 -
Frisange
- Address:
-
10, Munnerëferstrooss
L-5701
Frisange
Luxembourg
B.P. 12 L-5701 Aspelt
- Phone:
- (+352) 23 66 84 08-1
- Fax:
- (+352) 23 66 06 88
- Website:
- http://www.frisange.lu
closed on Friday afternoon -
Garnich
- Address:
- 15, rue de l'Ecole L-8353 Garnich Luxembourg
- Phone:
- (+352) 38 00 19-1
- Fax:
- (+352) 38 00 19 90
- Website:
- http://www.garnich.lu
Monday-Friday: 08.30-11.30; Monday: 14.00 - 18.00; Tuesday, Wednesday, Friday: 14.00 - 16.00; Thursday afternoon closed. -
Goesdorf
- Address:
- 1, Op der Driicht L-9653 Goesdorf Luxembourg
- Phone:
- (+352) 83 92 70
- Fax:
- (+352) 89 91 73
- Website:
- http://www.goesdorf.lu
Monday, Tuesday, Thursday, Friday: 08.30 - 11.30 and 13.30 - 16.30; every 2nd Tuesday evening from 16.30-18.30 / closed on Wednesday. -
Grevenmacher
- Address:
-
6, Place du Marché
L-6755
Grevenmacher
Luxembourg
B.P. 5 L-6701 Grevenmacher
- Phone:
- (+352) 75 03 11-1
- Fax:
- (+352) 75 03 11-80
- Website:
- http://www.grevenmacher.lu
-
Grosbous-Wahl
- Address:
-
1, rue de Bastogne
L-9154
Grosbous
Luxembourg
PO box 7 L-9006 Grosbous
- Phone:
- (+352) 83 80 22-1
- Fax:
- (+352) 83 86 55
- Website:
- https://g-w.lu/
-
Habscht
- Address:
- Place Denn L-8465 Eischen Luxembourg
- Phone:
- (+352) 39 01 33-1
- Fax:
- (+352) 39 01 33-209
- Website:
- http://www.hobscheid.lu
Maison communale à Eischen: lundi à vendredi: 08.00 - 12.00; lundi, jeudi, vendredi: 13.00 - 17.00; mardi: 13.00 - 19.00; mercredi fermé / Bureau communal à Hobscheid: mercredi: 10.00 - 12.00 / Bureau communal à Septfontaines: mercredi: 13.30 - 16.30 -
Heffingen
- Address:
- 2, am Duerf L-7651 Heffingen Luxembourg
- Phone:
- (+352) 83 71 68-1
- Fax:
- (+352) 87 97 54
- Website:
- http://www.heffingen.lu
-
Helperknapp
- Address:
- 2, rue de Hollenfels L-7481 Tuntange Luxembourg
- Phone:
- (+352) 28 80 40-1
- Fax:
- (+352) 28 80 40-299
- Website:
- http://www.helperknapp.lu
Monday: 08.00 – 11.30 / Tuesday: 07.00 – 11.30 and 13.30 – 16.30 / Wednesday: 08.00 – 11.30 and 13.30 – 16.30 (* Nocturne every first Wednesday of the month until 18.30 / Thursday: 08.00 – 11.30 and 13.30 – 16.30 (** Thursday afternoon by appointment only) / Friday: 08.h00 – 11.30. -
Hesperange
- Address:
-
474, route de Thionville
L-5886
Hesperange
Luxembourg
B.P. 10 L-5801 Hesperange
- Phone:
- (+352) 36 08 08-1
- Fax:
- (+352) 36 00 06
- Website:
- http://www.hesperange.lu
Monday to Friday: 07.45 - 11.45 and 13.30 - 17.00; open until 18.00 on Thursdays -
Junglinster
- Address:
-
12, rue de Bourglinster
L-6112
Junglinster
Luxembourg
B.P. 14 L-6101 Junglinster
- Phone:
- (+352) 78 72 72-1
- Fax:
- (+352) 78 83 19
- Website:
- http://www.junglinster.lu
Lundi à vendredi: 08.00 - 12.30 et 13.00 - 16.30 / ouvert jeudi jusqu'à 19.00 (sauf la veille d'un jour férié) -
Käerjeng
- Address:
-
24, rue de l'Eau
L-4920
Bascharage
Luxembourg
B.P. 50 L-4901 Bascharage
- Phone:
- (+352) 50 05 52-1
- Fax:
- (+352) 50 05 52 399
- Website:
- http://www.kaerjeng.lu
Monday to Friday: 08.00 - 11.30 and 13.30 - 16.00 (or by appointment) -
Kayl
- Address:
-
4, rue de l'Hôtel de Ville
L-3674
Kayl
Luxembourg
B.P. 56 L-3601 Kayl
- Phone:
- (+352) 56 66 66-1
- Fax:
- (+352) 56 33 23
- Website:
- http://www.kayl.lu
-
Kehlen
- Address:
- 15, rue de Mamer L-8280 Kehlen Luxembourg
- Phone:
- (+352) 30 91 91-1
- Fax:
- (+352) 30 91 91-200
- Website:
- http://www.kehlen.lu
Monday-Friday: 07.00 - 11.30 and 13.30 - 16.00 -
Kiischpelt
- Address:
- 7, op der Gare L-9776 Wilwerwiltz Luxembourg
- Phone:
- (+352) 92 14 45
- Fax:
- (+352) 92 06 15
- Website:
- http://www.kiischpelt.lu
Monday to Friday: 09.00 - 11.30 and 14.00 - 16.30 -
Koerich
- Address:
- 2, rue du Château L-8385 Koerich Luxembourg
- Phone:
- (+352) 39 02 56-1
- Fax:
- (+352) 39 73 62
- Website:
- http://www.koerich.lu
-
Kopstal
- Address:
- 28, rue de Saeul L-8189 Kopstal Luxembourg
- Phone:
- (+352) 30 01 71-1
- Fax:
- (+352) 30 04 15
- Website:
- http://www.kopstal.lu
Monday to Friday: 07.30 - 12.00 and 13.30 - 16.00 -
Lac de la Haute-Sûre
- Address:
- 7, Duerfstrooss L-9635 Bavigne Luxembourg
- Phone:
- (+352) 99 35 54-1
- Fax:
- (+352) 99 35 53
- Website:
- http://www.lac-haute-sure.lu
Monday, Friday: 08.00 -11.30; Tuesday, Thursday: 08.00 - 11.30 and 13.30 - 16.30 (closed on Wednesdays) -
Larochette
- Address:
- 33, chemin J.A. Zinnen L-7626 Larochette Luxembourg
- Phone:
- (+352) 83 70 38-1
- Fax:
- (+352) 87 96 46
- Website:
- http://www.larochette.lu
Service population: lundi à vendredi: 08.00 - 12.00 et 14.00 - 17.00, lundi ouvert jusqu'à 19.00 / Sécrétariat et état civil: lundi à vendredi de 08.00 - 12.00 et 14.00 à 17.00 -
Lenningen
- Address:
- 3, rue de l'Église L-5414 Canach Luxembourg
- Phone:
- (+352) 35 97 35-1
- Fax:
- (+352) 35 97 36
- Website:
- http://www.lenningen.lu
Population office and civil registry office: Monday to Friday from 08.00 to 12.00 and 13.00 to 16.00; by prior appointment also on Tuesdays and Thursdays from 07.00 to 08.00 and on Wednesdays from 16.00 to 18.00 -
Leudelange
- Address:
-
5, Place des Martyrs
L-3361
Leudelange
Luxembourg
B.P. 32 L-3205 Leudelange
- Phone:
- (+352) 37 92 92-1
- Fax:
- (+352) 37 92 92 50
- Website:
- http://www.leudelange.lu
Monday to Friday: 08.00 - 11.30 and 13.30 - 16.00; open until 18.30 on Thursdays -
Lintgen
- Address:
- 2, rue de Diekirch L-7440 Lintgen Luxembourg
- Phone:
- (+352) 32 03 59-1
- Fax:
- (+352) 32 03 59-35
- Website:
- http://www.lintgen.lu
Monday-Friday: 08.30 - 12.00 and 13.00 - 16.00; open until 19.00 on Thursdays -
Lorentzweiler
- Address:
-
87, route de Luxembourg
L-7373
Lorentzweiler
Luxembourg
B.P. 7 L-7507 Lorentzweiler
- Phone:
- (+352) 33 72 68-1
- Fax:
- (+352) 33 32 88
- Website:
- http://www.lorentzweiler.lu
-
Luxembourg
- Address:
-
42, Place Guillaume II
Luxembourg
Luxembourg
L-2090 Luxembourg
- Phone:
- (+352) 47 96-1
- Website:
- http://www.vdl.lu
Monday-Friday: 08.00 - 12.00 and 13.30 - 18.00 -
Mamer
- Address:
-
1, Place de l'Indépendance
L-8252
Mamer
Luxembourg
B.P. 50 L-8201 Mamer
- Phone:
- (+352) 31 00 31-1
- Fax:
- (+352) 31 00 31-72
- Website:
- http://www.mamer.lu
Wednesday after-hours opening: 16.30-19.00 by appointment only. (https://rendezvous.mamer.lu) -
Manternach
- Address:
- 3, Kirchewee L-6850 Manternach Luxembourg
- Phone:
- (+352) 71 01 72-21
- Fax:
- (+352) 71 08 16
- Website:
- http://www.manternach.lu
-
Mersch
- Address:
-
Place St. Michel
L-7556
Mersch
Luxembourg
B.P. 93 L-7501 Mersch
- Phone:
- (+352) 32 50 23-1
- Fax:
- (+352) 32 80 13
- Website:
- http://www.mersch.lu
Monday to Friday: 08.30 - 11.30 and 13.30 - 16.00; open until 19.00 on Wednesday -
Mertert
- Address:
-
1-3, Grand-Rue
L-6630
Wasserbillig
Luxembourg
B.P. 4 L-6601 Wasserbillig
- Phone:
- (+352) 74 00 16-1
- Fax:
- (+352) 74 85 97
- Website:
- http://www.mertert.lu
Monday to Friday: 07.00 - 12.00 and 13.00 - 16.00 -
Mertzig
- Address:
- 22, rue Principale L-9168 Mertzig Luxembourg
- Phone:
- (+352) 83 82 44-1
- Website:
- http://www.mertzig.lu
Monday - Friday: 08.30 - 11.30 and 13.30 - 16.30; Wednesday: 07.30 - 11.30 (morning only) -
Mondercange
- Address:
-
Rue Arthur Thinnes
L-3901
Mondercange
Luxembourg
B.P. 50 L-3901 Mondercange
- Phone:
- (+352) 55 05 74-1
- Fax:
- (+352) 57 21 66
- Website:
- http://www.mondercange.lu
Lundi à vendredi: 07.30 - 11.30 et 13.00 - 16.00 -
Mondorf-les-Bains
- Address:
-
1, Place des Villes Jumelées
L-5627
Mondorf-les-Bains
Luxembourg
B.P. 55 L-5601 Mondorf-les-Bains
- Phone:
- (+352) 23 60 55-1
- Fax:
- (+352) 23 60 55-29
- Website:
- http://www.mondorf-les-bains.lu
Monday to Friday: 08.00 - 12.00 and 13.30 - 16.00; open until 18.30 on the first Wednesday of the month; Friday: 07.00 - 15.00 -
Niederanven
- Address:
-
18, rue d'Ernster
L-6977
Oberanven
Luxembourg
B.P. 21 L-6905 Niederanven
- Phone:
- (+352) 34 11 34-1
- Fax:
- (+352) 34 11 34 47
- Website:
- http://www.niederanven.lu
Monday to Thursday: 08.00 - 11.30 and 13.00 - 16.30; open until 19.00 on Monday; Friday: 08.00 - 14.00 -
Nommern
- Address:
- 31, rue Principale L-7465 Nommern Luxembourg
- Phone:
- (+352) 83 73 18-1
- Fax:
- (+352) 83 73 18-299
- Website:
- http://www.nommern.lu
-
Parc Hosingen
- Address:
-
11, Op der Héi
L-9809
Hosingen
Luxembourg
B.P. 12 L-9801 Hosingen
- Phone:
- (+352) 92 13 41-1
- Fax:
- (+352) 92 93 19
- Website:
- http://www.hosingen.lu
Monday to Friday: 08.15 - 11.45 and 14.00 - 16.45; open until 18.30 on Wednesdays -
Petange
- Address:
-
Place J.F. Kennedy
L-4760
Pétange
Luxembourg
B.P. 23 L-4701 Pétange
- Phone:
- (+352) 50 12 51-1000
- Fax:
- (+352) 50 12 51-2000
- Email address:
- commune@petange.lu
- Website:
- http://www.petange.lu
Monday to Friday: 08.30 - 11.30 and 13.30 - 16.30 (open until 18.30 on Wednesdays) -
Preizerdaul
- Address:
- 3, rue de l'Eglise L-8606 Bettborn Luxembourg
- Phone:
- (+352) 26 62 99 10
- Fax:
- (+352) 26 62 99 99
- Website:
- http://www.preizerdaul.lu
Monday to Friday: 08.00 - 12.00; Monday and Wednesday: 14.00 - 18.00 -
Putscheid
- Address:
- 7, Veinerstrooss L-9462 Putscheid Luxembourg
- Phone:
- (+352) 99 04 20-1
- Fax:
- (+352) 90 80 24
- Website:
- http://www.putscheid.lu
Tuesday and Thursday only by appointment -
Rambrouch
- Address:
- 19, rue Principale L-8805 Rambrouch Luxembourg
- Fax:
- (+352) 23 64 06 57
- Website:
- http://www.rambrouch.lu
-
Reckange-sur-Mess
- Address:
- 83, rue Jean-Pierre Hilger L-4980 Reckange-sur-Mess Luxembourg
- Phone:
- (+352) 37 00 24-1
- Fax:
- (+352) 37 92 20
- Website:
- http://www.reckange.lu
Monday-Wednesday, Friday: 08.30 - 11.30 and 14.00 - 16.30; Thursday: 07.00 - 11.30 and 14.00 - 19.00 -
Redange/Attert
- Address:
-
38, Grand-Rue
L-8510
Redange/Attert
Luxembourg
B.P. 8 L-8501 Redange/Attert
- Phone:
- (+352) 23 62 24-1
- Fax:
- (+352) 23 62 04 28
- Website:
- http://www.redange.lu
Monday to Friday: 08.00 - 12.00; Wednesday: 14.00 - 18.00 -
Reisdorf
- Address:
- 2, place de l'Eglise L-9391 Reisdorf Luxembourg
- Phone:
- (+352) 83 62 21
- Fax:
- (+352) 86 92 30
- Website:
- http://www.reisdorf.lu
Monday to Friday: 08.00 - 12.00 and 14.00 - 17.00 (closed on Wednesdays); open until 19.00 on Thursdays -
Remich
- Address:
-
Place de la Résistance
L-5501
Remich
Luxembourg
B.P. 9 L-5501 Remich
- Phone:
- (+352) 23 69 2-1
- Fax:
- (+352) 23 69 2-227
- Website:
- http://www.remich.lu
Lundi à jeudi: 08.00 - 12..00 et 13.30 - 16.00; chaque 1er mercredi du mois ouvert jusqu'à 19.00; vendredi 07.00-13.00 -
Roeser
- Address:
- 40, Grand-Rue L-3394 Roeser Luxembourg
- Phone:
- (+352) 36 92 32-1
- Fax:
- (+352) 36 92 32 219
- Website:
- http://www.roeser.lu
-
Rosport-Mompach
- Address:
- 9, rue Henri Tudor L-6582 Rosport Luxembourg
- Phone:
- (+352) 73 00 66-1
- Fax:
- (+352) 73 04 26
- Website:
- http://www.rosportmompach.lu
Monday: 08.30 - 11.30 and 14.00 - 19.00; Tuesday: 14.00 - 16.30; Wednesday, Thursday: 08.30- 11.30 and 14.00 - 16.30; Friday: 07.30 - 14.00 -
Rumelange
- Address:
- 2, Place G.-D. Charlotte L-3710 Rumelange Luxembourg
- Phone:
- (+352) 56 31 21-1
- Fax:
- (+352) 56 57 04
- Website:
- http://www.rumelange.lu
Monday to Friday: 08.00 - 11.30 and 13.30 - 16.30 -
Saeul
- Address:
-
8, rue Principale
L-7470 Saeul
Luxembourg
B.P. 11 L-7506 Saeul
- Phone:
- (+352) 23 63 22-1
- Fax:
- (+352) 23 63 94 29
- Website:
- http://www.saeul.lu
Tuesday to Friday: 08.30 - 11.30; Thursday: 08.30 - 11.30 and 14.00 - 18.30 -
Sandweiler
- Address:
-
18, rue Principale
L-5240
Sandweiler
Luxembourg
B.P. 11 L-5201 Sandweiler
- Phone:
- (+352) 35 97 11-1
- Fax:
- (+352) 35 79 66
- Website:
- http://www.sandweiler.lu
Town hall: Monday to Friday: 08.15 - 11.45 and 13.15 - 16.45 / Population office, civil register and education services: Monday to Friday: 08.15 - 11.45 and 13.15 - 16.00 -
Sanem
- Address:
-
60, rue de la Poste
L-4477
Belvaux
Luxembourg
B.P. 74 L-4401 Belvaux
- Phone:
- (+352) 59 30 75-1
- Fax:
- (+352) 59 30 75 67
- Website:
- http://www.sanem.lu
Monday, Thursday, Friday: 08.30 - 11.30 and 13.30 - 16.00; Tuesday: 07.15 - 11.30 and 13.30 - 16.00; Wednesday: 08.30 - 11.30 and 13.30 - 18.00 -
Schengen
- Address:
-
75, Wäistrooss
L-5440
Remerschen
Luxembourg
B.P. 10 L-5506 Remerschen
- Phone:
- (+352) 23 66 40 28
- Fax:
- (+352) 23 66 48 25
- Website:
- http://www.schengen.lu
Monday to Friday: 08.00 - 12.00 and 13.30 - 16.00; each Thursday from 07.00; first Wednesday of the month upoon 18.00 -
Schieren
- Address:
- 90, route de Luxembourg L-9125 Schieren Luxembourg
- Phone:
- (+352) 81 26 68-54
- Fax:
- (+352) 81 67 87
- Website:
- http://www.schieren.lu
Monday, Tuesday, Wednesday: 07.30 - 11.30 and 13.30 - 16.30 /Thursday: 13.30-18.00 / Friday: 07.30 - 11.30 -
Schifflange
- Address:
-
Rue Aloyse Kayser
L-3852
Schifflange
Luxembourg
B.P. 11, Avenue de la Libération L-3801 Schifflange
- Phone:
- (+352) 54 50 61-1
- Fax:
- (+352) 45 42 02
- Website:
- http://www.schifflange.lu
Monday to Friday: 08.00 - 12.00 and 14.00 - 17.00 -
Schuttrange
- Address:
- 2, Place de l'Eglise L-5367 Schuttrange Luxembourg
- Phone:
- (+352) 35 01 13-1
- Fax:
- (+352) 35 01 13-259
- Website:
- http://www.schuttrange.lu
Monday: 08.00 - 14.00; Tuesday: 08.00 - 11.30 and 13.00 - 18.30; Wednesday-Friday: 08.00 - 11.30 and 13.00 - 16.00 -
Stadtbredimus
- Address:
- 17, Dicksstrooss L-5451 Stadtbredimus Luxembourg
- Phone:
- (+352) 23 69 62-1
- Fax:
- (+352) 23 69 95-21
- Website:
- http://www.stadtbredimus.lu
-
Steinfort
- Address:
-
4, Square Patton
L-8443
Steinfort
Luxembourg
B.P.42 L-8401 Steinfort
- Phone:
- (+352) 39 93 13-1
- Fax:
- (+352) 39 00 15
- Website:
- http://www.steinfort.lu
Monday to Friday: 09.00 - 11.30 and 14.00 - 16.00 -
Steinsel
- Address:
- 9, rue Paul Eyschen L-7317 Steinsel Luxembourg
- Phone:
- (+352) 33 21 39-1
- Fax:
- (+352) 33 21 39-39
- Website:
- http://www.steinsel.lu
-
Strassen
- Address:
-
1, Place G. D. Charlotte
L-8041
Strassen
Luxembourg
B.P. 22 L-8001 Strassen
- Phone:
- (+352) 31 02 62-1
- Fax:
- (+352) 31 02 62-111
- Website:
- http://www.strassen.lu
Monday to Friday: 08.00 - 11.30 and 13.30 - 16.00; open until 18.00 on Wednesdays -
Tandel
- Address:
-
6, Haaptstrooss
L-9350
Bastendorf
Luxembourg
B.P. 141 L-9202 Diekirch
- Fax:
- (+352) 80 38 03 20
- Website:
- http://www.tandel.lu
-
Troisvierges
- Address:
-
9-11, Grand-Rue
L-9905
Troisvierges
Luxembourg
B.P. 9 L-9901 Troisvierges
- Phone:
- (+352) 99 80 50-1
- Fax:
- (+352) 99 82 38
- Website:
- http://www.troisvierges.lu
-
Useldange
- Address:
- 2, rue de l'Eglise L-8706 Useldange Luxembourg
- Phone:
- (+352) 23 63 00 51-1
- Fax:
- (+352) 23 63 82 27
- Website:
- http://www.useldange.lu
-
Vallée de l'Ernz
- Address:
- 18, rue de Larochette L-7661 Medernach Luxembourg
- Phone:
- (+352) 83 73 02-1
- Fax:
- (+352) 87 96 65
- Website:
- http://www.aerenzdall.lu
-
Vianden
- Address:
-
Place Vic. Abens
L-9401
Vianden
Luxembourg
B.P. 10 L-9401 Vianden
- Phone:
- (+352) 83 48 21-1
- Fax:
- (+352) 83 48 26
- Website:
- http://www.vianden.lu
-
Vichten
- Address:
- 1, rue de l'Eglise L-9188 Vichten Luxembourg
- Phone:
- (+352) 88 80 50-1
- Fax:
- (+352) 88 92 10
- Website:
- http://www.vichten.lu
Monday and Friday: 08.00 - 11.30; Thursday: 14.00 - 19.00 -
Waldbillig
- Address:
- 1, rue André Hentges L-7680 Waldbillig Luxembourg
- Phone:
- (+352) 83 72 87-1
- Fax:
- (+352) 83 77 89
- Website:
- http://www.waldbillig.lu
Monday to Friday: 07.30 - 12.00; Tuesday: 13.30 - 17.00; Thursday: 13.30 - 19.00 -
Walferdange
- Address:
-
Place de la mairie
L-7201
Walferdange
Luxembourg
B.P. 1 L-7201 Walferdange
- Phone:
- (+352) 33 01 44-1
- Fax:
- (+352) 33 30 60
- Email address:
- secretariat@walfer.lu
- Website:
- http://www.walfer.lu
-
Weiler-la-Tour
- Address:
- 7, rue du Schlammestee L-5770 Weiler-la-Tour Luxembourg
- Phone:
- (+352) 26 61 71-1
- Fax:
- (+352) 26 61 71-200
- Website:
- http://www.weiler-la-tour.lu
-
Weiswampach
- Address:
- Om Leempuddel L-9991 Weiswampach Luxembourg
- Phone:
- (+352) 97 80 75-10
- Fax:
- (+352) 97 80 78
- Website:
- http://www.weiswampach.lu
-
Wiltz
- Address:
-
8-10, Grand-Rue
L-9530
Wiltz
Luxembourg
B.P. 60 L-9501 Wiltz
- Phone:
- (+352) 95 99 39-1
- Fax:
- (+352) 95 99 39-45
- Website:
- http://www.wiltz.lu
Monday to Friday: 08.30 - 11.30 and 13.30 - 16.30; open until 19.00 on Wednesdays -
Wincrange
- Address:
- Maison n°85 L-9780 Wincrange Luxembourg
- Phone:
- (+352) 99 46 96-1
- Fax:
- (+352) 99 46 96-222
- Website:
- http://www.wincrange.lu
-
Winseler
- Address:
- 27, Duerfstrooss L-9696 Winseler Luxembourg
- Phone:
- (+352) 95 84 74-20
- Fax:
- (+352) 95 77 73
- Website:
- http://www.winseler.lu
Tuesday, Wednesday, Friday: 08.00 - 12.00 and 13.00 - 17.00 -
Wormeldange
- Address:
- 95, rue Principale L-5480 Wormeldanage Luxembourg
- Phone:
- (+352) 76 00 31-1
- Fax:
- (+352) 76 84 92
- Website:
- http://www.wormeldange.lu
Monday to Friday: 09.00 - 12.00 and 14.00 - 16.00
2 of 100 bodies shown
Grand Ducal Police
-
Grand Ducal Police - General Directorate
- Address:
-
Complexe A-F, rue de Trèves
L-2957
Luxembourg
Luxembourg
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 244 244
- Email address:
- contact@police.public.lu
- Website:
- http://www.police.public.lu
-
Criminal Police Department
- Address:
-
24, rue de Bitbourg
L-1273
Luxembourg
Luxembourg
B.P. 1007, L-2957 Luxembourg
- Phone:
- (+352) 244 60 6000
- Website:
- http://www.police.public.lu/
-
Background and Security Checks Section
- Address:
- 1 A-F, rue de Trèves L-2632 Findel Luxembourg
- Phone:
- (+352) 244-244244
- Email address:
- upa@police.etat.lu
2 of 3 bodies shown
Related procedures and links
Procedures
Links
Further information
Legal references
-
Loi du 2 avril 2014
portant 1. modification - du Code de la consommation, - de la loi modifiée du 14 août 2000 relative au commerce électronique, - de la loi modifiée du 30 mai 2005 relative aux dispositions spécifiques de protection de la personne à l'égard du traitement des données à caractère personnel dans le secteur des communications électroniques et portant modification des articles 88-2 et 88-4 du Code d'instruction criminelle, - de la loi modifiée du 8 avril 2011 portant introduction d'un Code de la consommation; 2. abrogation de la loi modifiée du 16 juillet 1987 concernant le colportage, la vente ambulante, l'étalage de marchandises et la sollicitation de commandes
- Code de la consommation
-
Règlement grand-ducal modifié du 2 avril 2014
portant modification de la partie réglementaire du Code de la consommation
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