Traveller accommodation forms

This page was last modified on 14-10-2015

Accommodation establishments must verify their customers' identity and fill in accommodation forms.

Accommodation operators can submit these forms electronically in 3 different ways:

  • by filling in the form online via the application for electronic collection of data. A prior access request to this application is necessary. Its use is free of charge;
  • by exporting an XML file from the hotel application and submitting it online via the application for the electronic collection of data. This way, the data to be transmitted will only have to be entered once. The expenses for adapting the software to the application are not covered but it may be shared with other professionals using the same application;
  • by connecting the hotel application with a webservice ensuring the real-time transmission of accommodation forms. The installation costs must be borne by the accommodation operator.

Forms / Online services

Carry out your procedure:

Who is concerned

Each collective tourist accommodation or private tourist accommodation establishment must complete an accommodation form for each traveller, except for persons accompanying the main traveller (all the children and all the persons travelling in a group are included in the same form).

During a transitional period of 2 years, the use of the online accommodation form is mandatory for:

  • accommodation establishments with 10 rooms or more;
  • campsites with 25 pitches or more.

It is optional for all other establishments during that period. However, if the accommodation operator has chosen to use the online forms, he cannot go back to not using them.

Preliminary steps

The application for online accommodation forms can only be used by the following operating systems:

Operating system:

  • Windows 2000;
  • Windows XP;
  • Windows Vista 32 et Vista 64;
  • Windows 7;
  • Mac OS.

Web browser:

  • Internet Explorer 6 or higher;
  • Mozilla Firefox.

How to proceed

Accessing the form via the application for the online collection of data

In order to use the application for the online collection of data, you must:

  1. download and print the access request form;
  2. carefully read, fill in and sign the form;
  3. send the completed form by post to:
    Centre des Technologies de l’information de l’Etat
    Secrétariat Technique - Fiches d'hébergement
    1, rue Mercier
    L-2144 Luxembourg

    First you will receive a PIN code via email which will allow you to connect to the system.
    The PIN code can only be used once steps 4 and 5 have been completed successfully.

    Then, you will receive by post the hardware necessary to complete the connection to the system.
    The hardware consists of a Smartcard and a Smartcard reader.
  4. download and install the middleware for the LuxTrust smartcard to the computer you will use to connect to the online accommodation form application;
  5. plug in the Smartcard reader to your computer and insert the Smartcard;
  6. connect to the application for the online collection of data and enter your PIN code.
Beware, typing in your PIN code erroneously three successive times will lock the Smartcard.
If your Smartcard is locked, please contact the CTIE helpdesk for assistance.

You may then access the accommodation forms and all other system functionalities as described in the user guide.

Accommodation forms - single traveller or accompanied travellers

On the day after the traveler's arrival at the latest, the accommodation establishment must complete the accommodation form or have it completed by the traveller.

The accommodation operator must check the main traveller's ID card to verify the information provided on the form.

To enter the information, the accommodation operator must connect to the application for online collection of data (please see the user guide) and create a new individual accommodation form.

The accommodation operator must enter the information concerning:

  • the main traveller:
    • name;
    • first name(s);
    • date of birth;
    • place of birth;
    • nationality;
    • ID card or passport number;
    • postcode, city and country of residence (street number and street are optional indications)
  • the stay:
    • date of arrival;
    • presumed date of departure;
    • purpose of the stay (business/congress ou leisure/other).
      With regard to campsites, the type of camper is also to be indicated (residential or other);
  • the total number of persons accompanying the main traveller (including all the children and all the persons travelling in a group).

Who to contact

Ministry of the Economy
19-21, boulevard Royal
L-2449 - Luxembourg
Postal box BP 86, L-2937
Luxembourg
Phone: (+352) 247 84756
Fax: (+352) 47 40 11
Email luis.soares@eco.etat.lu

Ministry of the Civil Service and Administrative Reform
1, rue Mercier
L-2144 - Luxembourg
Postal box B.P. 1111
Luxembourg
Phone: (+352) 247 81 111
Fax: (+352) 247 81 760
Email helpdesk@cie.etat.lu